Safety & Trust
How we keep everyone safe
Everyone on Puffin is verified by a person, not a form. Here is exactly what that means.
Our caregivers
- Photo ID, a police vulnerable sector check and verified references, before their first shift
- Employed and insured by Puffin, with WorkSafeBC coverage, not gig contractors
- Their first name, credentials and photo (if they agree) are shown to the families they care for
Families and members
- A selfie holding photo ID, checked by a person on the Puffin team, before booking
- Done once; only the Puffin team ever sees the photo
- It confirms who someone is. It is not a background check, and we never say it is
Messages and photos
- Encrypted when stored
- The Puffin team may open a conversation to keep everyone safe; every time, who opened it and why is recorded
- Phone numbers and links are hidden in caregiver chats, so arrangements stay safe on Puffin
- Photos from your caregiver are seen only by your family and the Puffin team, and deleted 90 days after the booking
Your information
- Never sold, and no advertising
- Delete your account yourself, any time: how to delete your account
Something wrong?
If anyone is in danger, call 911 first. Then call Puffin at (604) 283-2829, or message the Puffin team in the app.
Message the Puffin team